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118

Freshdesk

(2 | 2.5)

Customer Support Software & Ticketing System

Ad-free - Team Collaboration - Customer Feedback - Pricing per agent

Idemdesign

9 years ago

Among the free plans choices, Freshdesk has the best features.You can add up to 3 agents to monitor several products and can create separate portals associated with each one.Others platforms like Clickdesk only permits 1 agent and Userecho only 1 forum and 1 agent. If you want to manage various type...

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Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server upgrades/patches and your agents can support customers from anywhere. Popular features include:

- Inbuilt Knowledge Base & Self Service Portal
- Automations: Ticket routing, scenario automations, smart suggestions
- Community Portal with Idea Management & Voting
- Multi-product/multi-brand/multi-websitesSupport
- Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM, Salesforce, Zoho CRM, Google Contacts, Highri...

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External Links

Official Website

Facebook

Twitter

Google Play Store

iPhone App Store

Chrome OS Web Store

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Features

+ Ad-free (5 )

+ Team Collaboration (4 )

+ Customer Feedback (2 )

+ Customer service (1 )

+ Pricing per agent (1 )

+ Automatic customer engagement (0 )

+ Software as a Service (0 )

+ Ads monitoring (0 )

+ Ticketing (0 )

Application Types

Customer Feedback (2 )

Help Desk (0 )

Customer Support (0 )

Tags

Help Desk App

Customer Support Tool

ticketing system

survey

Social Media Management Tool

surveys

Alternatives to Freshdesk

56

LiveAgent

(11 | 4.1)

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms

Call recording - Helpdesk ticketing - Knowledge base - Beat maker

63

Zendesk

(1 | 4)

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base

Knowledge base - Software as a Service - On Demand

66

osTicket

(1 | 2)

Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

Helpdesk ticketing - Dockerized - Task Management - Ticketing

32

Zammad

(3 | 4)

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

Customizable - Helpdesk ticketing - Knowledge base - SLA

130

UseResponse

(5 | 4.4)

Gather feedback and support customers with effective self-service solution

Knowledge Base structuring - Customizable - Community based - Automation

82

ProProfs Help Desk

(33 | 4.6)

ProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them.

Knowledge Base structuring - Shared inbox - Helpdesk ticketing - In-built Bug tracking

12

HESK

(2 | 4)

Price: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more

29

ProProfs Knowledge Base

(9 | 4.4)

ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets

Knowledge Base structuring - Wiki documentation - Documentation - Employee Self service

79

UserVoice

(4 | 2.2)

UserVoice communities are the easiest way to turn customer feedback into action: 1

Multiple languages - Customer Feedback - Wordpress integration - Suggestion voting

37

((OTRS)) Community Edition

(0 | 0)

((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

Helpdesk ticketing - Workflow Automation - Knowledge base - SLA

23

FreeScout

(10 | 4.9)

Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.

Privacy focused - Multiple mailboxes - Email workflows - Helpdesk ticketing

68

InvGate Service Desk

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InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

Helpdesk ticketing - Workflow Automation - Knowledge base - Gamification

24

Front

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All your emails, apps, and teammates in one collaborative workspace

Shared inbox - Team Collaboration - Customer service - Email tracking

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HelpCrunch

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Live chat software for small businesses and startups. All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.

Customizable - Automation - Helpdesk ticketing - Live chat for websites

16

Missive

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Collaborative email and threaded group chat for productive teams. A single app for all your internal and external communication.

Shared inbox - Team Collaboration - Unified inbox - Chat

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Get Satisfaction

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Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at every stage of the lifecycle

Customer Feedback - CRM

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Corteza Service Cloud

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With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.

Drag n drop - Team Collaboration - Knowledge base - Customer Feedback

21

GLPI

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GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

Incident management - Helpdesk ticketing - Knowledge base - REST API

51

Intercom

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Customer messaging apps for sales, marketing, and support, connected on one platform

Knowledge Base structuring - Helpdesk ticketing - Live chat for websites - Knowledge base

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