(2 | 2.5)
Customer Support Software & Ticketing System
Ad-free - Team Collaboration - Customer Feedback - Pricing per agent
9 years ago
Among the free plans choices, Freshdesk has the best features.You can add up to 3 agents to monitor several products and can create separate portals associated with each one.Others platforms like Clickdesk only permits 1 agent and Userecho only 1 forum and 1 agent. If you want to manage various type...
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Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server upgrades/patches and your agents can support customers from anywhere. Popular features include:
- Inbuilt Knowledge Base & Self Service Portal
- Automations: Ticket routing, scenario automations, smart suggestions
- Community Portal with Idea Management & Voting
- Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM, Salesforce, Zoho CRM, Google Contacts, Highri...
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Google Play Store
iPhone App Store
Chrome OS Web Store
+ Ad-free (5 )
+ Team Collaboration (4 )
+ Customer Feedback (2 )
+ Customer service (1 )
+ Pricing per agent (1 )
+ Automatic customer engagement (0 )
+ Software as a Service (0 )
+ Ads monitoring (0 )
+ Ticketing (0 )
Customer Feedback (2 )
Help Desk (0 )
Customer Support (0 )
Help Desk App
Customer Support Tool
Social Media Management Tool
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Customizable - Helpdesk ticketing - Knowledge base - SLA
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Gather feedback and support customers with effective self-service solution
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ProProfs Help Desk
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ProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them.
Knowledge Base structuring - Shared inbox - Helpdesk ticketing - In-built Bug tracking
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Price: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more
ProProfs Knowledge Base
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UserVoice communities are the easiest way to turn customer feedback into action: 1
Multiple languages - Customer Feedback - Wordpress integration - Suggestion voting
((OTRS)) Community Edition
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((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.
Helpdesk ticketing - Workflow Automation - Knowledge base - SLA
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Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
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InvGate Service Desk
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InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
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GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
Incident management - Helpdesk ticketing - Knowledge base - REST API
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Customer messaging apps for sales, marketing, and support, connected on one platform
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